PRINTS, CARDS, TEXTILE GIFTS
Free postage on all orders in the UK over £25.
Products will be dispatched within 3 working days. Delivery once dispatched is 1-3 working days and via Royal Mail. Orders of multiple products weighing over 5kg will be dispatched with a courier service.
All orders over £25 will be sent free within the UK either by Royal Mail or on a standard 2-3 day courier service. All orders under £25 or less will be sent at a standard charge of £3.50 Royal Mail or on a 2-3 day courier service, using the best available option of courier.
Please allow up to 5 working days for delivery. Framed prints are posted out well protected using the best available option of courier.
If you require urgent delivery of a framed print, please email email@example.com with your order, delivery address and the requested delivery date. If we are able to meet the request, we will aim to do so.
If you cannot be available to accept a parcel during working hours, please provide an alternative delivery address or details of where your parcel can safely be left.
International orders carry a specific carriage charge dependent on the country. We would advise international customers to email us and we will arrange a postal delivery quote for you and the amount charged will reflect the exact cost for the weight of the parcel.
Any claims for breakages must be made by email to firstname.lastname@example.org within two days of delivery.
In the unlikely event that you have a fault with any of our products please contact the office on email@example.com. Please be aware that all our products and prints are handmade and may differ slightly from batch to batch and from the online images.
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and looked at, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: Returns, Annie Shrive, 2 St Martins, Castle Bytham, Grantham, Lincolnshire, NG33 4RH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.